FAQ's

When an alarm signal has been transmitted into the station in error by a valid user. In the event there is a false alarm activation please immediately contact the Alarm Monitoring center at 1-800-387-0771. If the police were called an operator will contact the police department and attempt to cancel dispatch.

Please send an email to our team at  [email protected] or call us at 1-866-516-9369

We require a 30 days notice in writing to transfer your services. Please contact our Customer Account Maintenance team at [email protected] or call us at 1-866-516-9369.

Please contact our Customer Experience team at [email protected]  or call us at 1-800-668-2482, English (1), Option 4.

This is dependent on the service level agreement which you have chosen when you purchased your alarm system. For more information, please contact our National Field Service Experience team at [email protected] or call 1-800-387-0771, English (1), Option 3.

We require a 30 days notice in writing to cancel your services. Please contact our Customer Experience team at [email protected]  or call us at 1-800-668-2482, English(1), Option 4.

To view your invoices online please visit the following link.To request a copy of your invoices please contact our Customer Experience team at [email protected]  or call us at 1-800-668-2482, English(1), Option 4.

In order to make an online payment please visit the following link.

In order to setup direct debit please visit the following link.

Please contact our Customer Account Maintenance team at [email protected] or call us at 1-866-516-9369.

Please contact our Customer Account Maintenance team at [email protected] or call us at 1-866-516-9369.

Please contact our National Field Service Experience team [email protected] or call us at 1-800-387-0771, English (1), Option 3.

We would be happy to assist your with your inquiries at [email protected]

Please reach out to your local sales rep, or you can contact our Customer Experience team by email [email protected] or by calling us at 1-800-668-2482, English(1), Option 4.

If you have not been able to find the information you are looking for, please do not hesitate to contact the Chubb team for further advice and support.